Support center
How can we help?
Find the right support channel for wallet access, transactions, dApps, developer integrations, and security-sensitive issues.
Wind Crypto support will never ask for your recovery phrase, private key, wallet password, device PIN, one-time code, or remote access to your device.
Getting started
Install Wisp, create or import a wallet, understand self-custody, and configure supported networks.
Contact support →Wallet access
Help with password, biometric authorization, wallet import, and device-level access issues.
Contact support →Transactions and balances
Investigate pending transactions, token display, resource requirements, and explorer records.
Contact support →dApp connections
Troubleshoot connection requests, signing approvals, sessions, deep links, and supported providers.
Contact support →Developer integration
WindStack SDK, Signing Request, API, provider, and wallet interoperability questions.
Contact support →Security report
Privately report a suspected vulnerability, unsafe behavior, or security-sensitive issue.
Contact support →Before you report an issue
Collect public, non-sensitive context first.
Clear reproduction details help support distinguish a wallet issue, network condition, dApp behavior, or display problem without exposing sensitive credentials.
- 01Confirm the selected network and account.
- 02Check whether the transaction appears in Wind Explorer.
- 03Record the public transaction ID or account name.
- 04Update Wisp to the latest trusted release.
- 05Restart the app before repeating a failed request.
Frequently asked questions
Common self-custody questions.
Where can I download Wisp?
Until Google Play distribution is live, use only the official Wisp Wallet v1.0.0-github.6 prerelease. It is an ARM64 Android APK with a separately published SHA-256 checksum and build metadata.
Can Wind Crypto recover my recovery phrase?
No. Wisp is designed as self-custody software. Wind Crypto does not hold a recovery copy of your private wallet credentials.
Can a submitted blockchain transaction be cancelled?
Usually not after confirmation. Pending behavior depends on the network and transaction type. Verify the transaction ID in an explorer before repeating it.
Why is a token balance not visible?
Confirm the network, contract, symbol, precision, and account. A token may also require manual visibility or verified metadata even when the public blockchain balance exists.
How should I report a suspected vulnerability?
Send a private report to [email protected] with reproduction steps and impact. Do not publish exploitable details before the team has had a reasonable opportunity to investigate.